A Tenet is a firmly held belief. If you are in healthcare, many of these are self-evident. What’s more relevant is that even though they may be self-evident a surprising number of BI programs waste resources or fail to support organizational objectives because they focus on the wrong things or the right things in the wrong order.
Healthcare BI programs are complex ecosystems—all areas must exist in a balanced way to be successful. The risk of doing this work wrong is too great, and the need to do this work right is critically important.
The book “Healthcare Business Intelligence: A Guide to Empowering Successful Data Reporting and Analytics” was written based on these firmly held beliefs, and constructed so that every healthcare organization that takes on BI knows what to do in order to succeed.
Tenet 1: Data Quality. While data quality is important in any industry, bad data can kill in healthcare, and good data can improve clinical and financial decisions. To meet users’ expectations, first determine what “good” data looks like.
Tenet 2: Sponsorship and Leadership. Sponsorship and leadership are two different things, but both are required for a strong BI program. Leaders are accountable for the successful execution of the BI program. Sponsors support the activity by evangelizing it throughout the organization, providing financial support and serving in the governance function.
Tenet 3: Technology and Architecture. Every BI program needs the right tools, technology and structure. The foundation on which technology and architecture rest are BI “abilities”: scalability, usability, flexibility and repeatability.
Tenet 4: Value. Value is defined as providing the right information at the right time in the right way. The devil, of course, is in the details. Value needs to align with an organization’s overall strategy to be successful, otherwise it’s just activity.
Tenet 5: Cultural implications. Many healthcare organizations are process-oriented and function via consensus-building, and their leaders often make decisions based on their “gut.” Change is hard, and moving an organization from management by instinct to management by data introduces all sorts of challenges.
In anticipation of the book release on August 15th, I will be doing a weekly blog series cleverly entitled “Healthcare BI the book”. Each post will review the chapters of the book in more depth, beginning with the tenets as outlined above. In addition, join me for a webinar on the topic Thursday 6/21, you can register here
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